Returns & Exchanges

At Alma Gourmet, we strive to ensure the highest quality for our artisanal food products; however, due to the perishable nature of our inventory, returns are handled with specific care to maintain safety standards. If you are not completely satisfied with your order, please contact us within 48 hours of delivery to initiate a resolution.

Return Process

• 1.
  Contact Support

  Email our customer service team within 48 hours of receiving your order, including your order number and clear photos of the items and packaging.

• 2.
  Review Process

  Our quality assurance team will review your request to determine if the issue relates to shipping damage, product defects, or perishability concerns.

• 3.
  Return Authorization

  If a return is required for non-perishable goods, we will provide a Return Merchandise Authorization (RMA) number and instructions for secure shipping.

• 4.
  Refund or Replacement

  Once your claim is approved, we will issue a full refund to your original payment method or dispatch a replacement shipment at no additional cost.